Currently at my company we have a helpdesk software that I have been extremely successful at avoiding.
But it appears my luck has run out, it appears that they will soon require all future development tasks, bug fixes, request to be logged and generated thru this tool.
Wish me luck!!
Anyways enough about me, check this service call I found!! I can easily picture my calls looking like this.
check it out
(here is how it starts)
What steps will reproduce the problem?
1. Find Tim (he’s usually in the Seattle office)
2. Engage him in conversation
3. Surreptitiously try to check the time on his watch
What is the expected output? What do you see instead?
Expected watch to tell correct time. It tells the wrong time.
Please use labels and text to provide additional information.
Can you please provide us with some more details:
Has anybody else observed the same issue?
Is the watch still broken, if somebody else wears it?
Does the watch show the correct time in another time-zone?
How about in a different country?
Does the watch show the wrong time for all supported language markets?
Have you ruled out the possibility of it being a simple rendering issue?
Does the issue repro with other watches Tim wears?
Is there any other equipment that might be interfering with the proper functioning of the watch?
Have you ran recently virus scan?
Can you please paste the output of ‘uname -r’ for both the watch and Tim?
When was the last time the watch was synced?